I agree with other reviewers stating the poor customer service at Festool. Bought a $1,200 tool from them and shortly after reached out for support, first by email and got a canned response. Then called and Festool rep was rude and dismissive and unwilling to even offer support. Funny thing was my next call was to my cellular service support (unrelated to Festool) and expecting a long wait for a difficult call and amazed at how easy and helpful the cellphone customer service was compared to Festool. My first Festool purchase and hopefully my last.
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