Worst customer service I have ever encountered. My CT Midi doesn't work correctly. Manual and auto switches on the vacuum right away. Since it is out of warranty they said to send it in. they would not diagnose problem or even give me a hint. I live in Hawaii and would have to send it by air to Indiana and back. So I ordered every part, plug, switch and circuit board. Hooked it up and nothing changed, still doesn't work properly. Called them up and no one would help, just told me to send it in and pay them a $1/minute and they would let me know how much the repair will cost. I thought when I bought this high priced tool it would have great customer service. I was wrong. I will never buy another Festool again. I hope someone else sees this post before Festool deletes it
Claim your business profile now and gain access to all features and respond to customer reviews.
