I wish I could have given a higher rating but their customer services leaves a lot to be desired. I sent a drill in for repair and it took 10 days to repair which is fine. However when they posted it back to me UPS kept changing the delivery date. I kept emailing and phoning Festool but they left it up to me to chase UPS even though it is the postal service they used. Finally UPS admitted that they had lost the parcel and Festool finally agreed to send me another a month after I originally sent it in for repair….. and now UPS again keep changing the delivery date and am yet to receive my drill for which I paid a premium, and with Festool you do pay a high premium. So I am still without my Drill 6 weeks later and have again emailed Festool and again with no reply.
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