I spent over $40,000 on tools in Australia and was given used showcase tools that had their own set of problems. I was told I wasn't a real festool customer and all round treated disgustingly by festool managememt both in Australia and Germany.Their "rapid repair" is a lie and I was quoted 2 weeks for repair, not 48hr, not including transport. Could be up to 4 weeks from date of sending tool away.Tried it once and they lost my tool and it took nearly 2 weeks just on transport and to get my tool back. Was told the tool no longer belongs to me once sent in for repairs and I had no rights to know anything about the tool anymore.I truly regret spending such in these products in such a short space of time. Can honestly say that they provided me with the worst service I've ever known regardless of sector. I would definately NOT recommend this company. Makita provided a 24hr repair service and the tools are a fraction of the price. I can't warn people enough to stay away from festool and to use other brands.I have been a Dewalt Customer ever since. I run a company in Australia and England and would never buy festool for either myself or staff again. The quality of work from my Dewalt and Makita is just as good as what it was. Instead of tens of thousands of dollars/pounds I have been spending just thousands. Saving myself roughly 40,000 every 2 years or so. 20,000/yr is a good wage for someone here in the UK and festool really don't give a damn once they have your momey.
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