In the wellness benefits FAQ section it says...
"Is there a waiting period for wellness coverage?" and the answer says....
"NO, THERE IS NO WAITING PERIOD FOR FETCH WELNESS. You can submit wellness claims on or after the effective date that’s given in your enrollment confirmation email. IN OTHER WORDS, YOU GET WELLNESS COVERAGE ON OR AFTER THE DAY OF ENROLLMENT"
2 out of those 3 sentences imply that the coverage will be available immediately or (at the very least) the day after.
In the email I received after signing up, the first sentence says "[your dog] NOW HAS THE MOST COMPLETE COVERAGE"
Everything up until this point made me feel I had coverage so I took my dog to the vet. 2 claims were denied as a result.
I go back and check the confirmation email and 7 lines down from them saying "[YOUR DOG] now has the most complete coverage", it says that the enrollment date is actually 2 days after the email date. When I called in they said "oh yeah coverage always starts 2 days after enrollment"
THAT SEEMS LIKE IT WOULD BE HELPFUL INFORMATION FOR PEOPLE SIGNING UP TO USE THE BENEFITS. It's known information within the company that it starts 2 days after signup and they do not share that with the customer. This is purposefully confusing language.
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Fetch Pet Insurance offers the most comprehensive pet insurance for dogs and cats in the U.S. and Canada. And that’s important because 1 in 3 pets need unexpected veterinary care each year. With Fetch, everything from emergency vet visits, to complete dental, to name-brand prescription medications is covered, so you can protect your pet and your wallet.
As a leading pet wellness company, Fetch also helps you care for your pet through groundbreaking, tech-enabled solutions. Discover the Fetch Health Forecast, a personalized health report for your dog — generated in minutes. This technology puts clinical insights from top vets at your fingertips, so you can help prevent health concerns before they start.
Giving back is core to everything we do at Fetch. It’s why we support Project Street Vet — a nonprofit that provides free veterinary care to the pets of people experiencing homelessness. Plus, we’ve donated millions of dollars to life-saving animal adoption shelters across America.
Fetch is also committed to bringing veterinary insights and expert-backed advice to you from our Fetch Advisory Board — experienced professionals who advocate for the veterinarians who care for our pets.
Help your pet live a longer, healthier life.
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