I am a Gold member on the Fever App, and my recent customer service experience has been incredibly frustrating from start to finish.
The online chat system rarely works properly and is mostly just an AI bot. When I do eventually get connected to a human representative, they read from a script and respond with generic promises to email me back—none of which actually address my specific situation. Phone and email support have been just as unhelpful, offering the same repetitive corporate responses.
Initially, the event I booked was cancelled, and I was forced to pay an additional £42.38 to attend the same event on the same weekend—only to be given worse seating. Friends and other attendees in the exact same situation were appropriately compensated for the extra costs. However, I was told I was not eligible for a refund due to the terms and conditions, despite this being entirely beyond my control and despite their T&Cs clearly stating that refunds or reimbursements can be considered on a case-by-case basis.
To make matters even worse, the rebooked event has now been cancelled AGAIN and the entire event is no longer taking place at all. I am now having to go through the whole exhausting process with customer service yet again—this time to request a FULL refund of £126.26, not a partial refund.
Although I have been verbally told over the phone that a refund will be issued, I still have not received any written confirmation whatsoever. After everything that has happened, this lack of formal confirmation only adds to the stress and uncertainty.
Overall, the lack of flexibility, personalisation, accountability, and clear communication has been extremely disappointing—especially as a Gold member. I will seriously think twice about booking with Fever again in the future.
Claim your business profile now and gain access to all features and respond to customer reviews.
Fever helps you discover what to do in your city, where to go and what to visit. Find exclusive events, secret places, and trendy pop-ups where you can enjoy new experiences. Our app recognizes your tastes and suggests the best personalized leisure offers.
***
Main benefits and features: 1. Personalized recommendations based on your interests.
2. Search or filter by topic and you will see nearby experiences and upcoming events.
3. Save your favorite plans, pay safely in two clicks and get your mobile tickets.
4. 24/7 support via chat, phone or email.
***
Use the application to book and reserve tickets at the best price for all types of events. 1. Food places: restaurants, brunch, gourmet, dining, coffees and food drink fests
2. Theater, comedy, circus cabaret 3. Local gigs, concerts and festivals 4. Nightlife, DJ and yacht parties 5. Movies 6. Sport activities 7. Fashion, wellness and spas 8. Culture tours, group activities and games
***
Discover for more at https://feverup.com/
24/7 support via chat, phone or email at hi@feverup.comSee more
