fewo-direkt.de

Lack of will to resolve payment issue

We are fewo-direkt partners as home (villa ) owners for 5 years now. In this period I recommended their service at least to 100 other property owners, but after my last experience I will not do that any more.Las summer (2019) in September we had reservation which has been payed by guests but we didn't receive our money until now (Jun 2020). This is a problem of course but not so big and bad as attitude from fewo-direkt in this matter.1. Until September we was receiving payments without any problems2. We did't touch anything in our property owner areaso the issue was and is there responsibility...Fewo-direkt lack of knowledge and/or luck of will to handle our problem is beyond of my understanding of serious business. I try to reach legal service and when I asked on chat some one in charge who can resolve issue they ignored me on chat.We believe they violated terms and conditions that we have whit them and they are just ignoring that. We decided that we will not let homeaway - fewo-direkt guests in our villa before we receive this payment, when that happend there will be a lot dissatisfied people around. And all this after 9 months of writing emails and waiting all I get from them "we will handle your issue, soon as possible".Our worst experience whit online sales channel.Best regardsDean&TanjaDear Fewo-direkt team, our payment bank account was ok in Jun, July but not in September???? Because we didn't change it!!! So I guess story is a little bit different , second We did contacted payment company and we received answer "NO OPEN ISSUES" we forwarded this info one month ago to your department!We do not have a contract whit payment company but with homeawy, fewo-direkt so in think resolving issue is your not our obligation (including payment company)

Date of experience: Jun 04, 2020