Review Time
I am writing this to warn other travelers about a fraudulent listing on FeWo-direkt (Vrbo) for a property in Todtnau, Germany (Object #5681240).
I received a booking confirmation that appears to be official, using FeWo-direkt branding and a Reservation ID . However, after cross-checking with other platforms, I discovered that the legitimate owner of this property lists exclusively on Airbnb and has no connection to FeWo-direkt.
The fraudulent "host" (using the name Patrick Jupp and an @outlook.de email) provided a professional-looking PDF confirmation, but the booking does not appear in the official "My Trips" section of the website. This suggests a major security gap where either fraudulent listings are not being properly vetted or the platform's layout is being easily spoofed to deceive customers into making external payments.
I have already contacted my bank to initiate a fraud report and a payment recall. I expect FeWo-direkt to take responsibility for allowing their branding to be used in such scams and to improve their verification protocols for new listings.
Stay away from any host that asks for communication or payment details outside the official platform's secure checkout.
I can't believe the situation we faced. We were eagerly anticipating our ski vacation, only to find out that the 8000 euro property we had booked was a total scam and didn't exist. The support team was completely unhelpful and refused to issue a refund. I strongly recommend avoiding this service.
After registering on the platform, I encountered several technical glitches. The registration form was missing key fields, and the app link was broken. When I tried to pay an additional charge for traveling with a pet, I faced even more serious issues with credit card entries. The customer support was nearly impossible to reach, and when I finally did, they dismissed my concerns. I felt like I was testing their website for free. This experience was incredibly disappointing, and I wish I had heeded the negative reviews before making my booking.
We booked a room nearly a year in advance for a convention, only to have it canceled less than a month before due to a change in ownership. The refund was significantly less than what we paid, and the customer support was nonexistent. Communicating with representatives was frustrating and unhelpful. We ended up paying more than double for another room. I would never recommend this service to anyone.
We specifically sought a property with parking, but upon arrival, we were informed that no parking was available. The listing falsely claimed a private garage. The blame was placed on the platform for this misleading information. We wasted hours searching for parking during a busy season. Avoid using this site for your bookings.
I planned a trip to celebrate a friend's birthday but faced multiple cancellations. Each time, I received no assistance in finding alternative accommodations, which left me scrambling for options that were increasingly expensive. Given the circumstances, this level of service is unacceptable, and I will not use this platform again.
We selected a property for a two-night stay, and upon arrival, a stranger entered the apartment before us. The place was poorly maintained, with dirty dishes and an unclean bathtub. I was promised a refund for the cleaning fee, which never occurred. When I contacted the platform, the property owner denied everything. I cannot recommend this service at all.
After being involved in a serious accident, I informed the property owner that we could not make our trip. Instead of understanding, I was told to pay in full. I plan to take legal action due to the lack of compassion shown during such a difficult time.
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FeWo-direkt ist seit mehr als 20 Jahren Experte für Ferienhausurlaub und ein Teil des Netzwerks von HomeAway, Inc. (www.homeaway.com), einem der führenden Unternehmen im Bereich der Online-Ferienhausvermietung. Im HomeAway-Netzwerk stehen mehr als zwei Millionen einzigartige Unterkünfte in 190 Ländern weltweit zur Auswahl.
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