While the representative was excellent, I have faced two disappointing experiences. The customer service has drastically declined from what used to be a reputable company. My first experience involved my car being held for a week without updates, requiring me to call repeatedly. Recently, I scheduled a service and was promised a courtesy car, only to arrive and find none available. Despite my efforts to communicate, I received no updates and had to make numerous calls to get information. Although the representative was helpful when I eventually collected my vehicle, I'm unsure if I want to return based on these experiences.
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The FG Barnes Group offers a range of car brands in Guildford. Operating in the South East of England, offering new and used cars, as well as Aftersales and Motability.
