DONT USE THIS DEALERSHIP. I bought a Jaecoo7 from them, their garage had each tire blown up to 40PSI (without me realising this wasn't standard), and within 3 days I had a puncture. I went into the dealership to ask someone to look at it, as that's a crazy PSI...
I called and a rep called "Kenny" who I personally think was lying about his name, mouthed off down the phone saying that I should go somewhere else to fix it. When I said I'd come down to the dealership and warn people how bad the customer service was, he invited me to. I'll now make it my mission to make sure people don't use this specific dealership. I would not want anyone else to deal with complete inability to sort an issue that is caused by the poor capability of a dealerships attached garage.
Also, if Kenny actually is an employee, their phone system says that they record their calls. I'd suggest going through his calls because he's disgustingly disrespectful to customers.
Again, DO NOT USE. They're incapable; over saturated with sales and unresponsive the minute you walk out the door with the car
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The FG Barnes Group offers a range of car brands in Guildford. Operating in the South East of England, offering new and used cars, as well as Aftersales and Motability.
