It’s evident that customer service is not a focus here! I entered the store and waited a long time to be attended. While some staff were helping others, the only available staff member was just behind the counter, singing, dancing, and clicking her fingers, completely ignoring my presence! I ended up leaving without being served. Even if it’s a high street jeweller, I expect a certain standard of customer service. Very unusual behavior.
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Perhaps you have noticed an F.Hinds on one of many high streets and shopping centres across England, Scotland and Wales - and we hope we have had the pleasure of serving you in one of our 120 jewellery stores. 2024 saw us crowned "Retail Team of the Year" at the UK Jewellery Awards, and we're proud to say that our independent, family owned and run jewellers is celebrating its 170th birthday in 2026.See more
