My husband and I have had a very disappointing experience with Google Fi Wireless, and after multiple calls for help, we are switching to T-Mobile.We have an important issue: our insurance company (and only our insurance company) cannot call either of our Google Fi numbers, which has jeopardized our renewal for 2026. I called Google Fi Support three separate times and followed every single troubleshooting step they suggested — twice. Nothing worked.I finally requested a supervisor, and yesterday I received an email that essentially blamed the problem on our insurance carrier, even though the insurer has confirmed repeatedly that the issue is not on their end. They simply cannot connect to Google Fi’s routing to reach our numbers.Here’s what’s most frustrating: • Google Fi acknowledged they “cannot confirm a resolution.” • They blamed the other provider despite the evidence. • They offered no meaningful solution. • This is an issue with Google Fi’s routing, not our insurance company. • It is unacceptable when customers rely on these calls for essential services.We are senior citizens on a fixed income. Something as basic as receiving a phone call shouldn’t be this difficult — especially after hours on the phone with support.We are ending our service and switching to T-Mobile after this horrible experience. I hope Google Fi takes this seriously and improves their customer support and network reliability.
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