Review Time
Frustrating experience with the offer. As an active customer, I expected to be eligible, but after switching my device to the line, I was informed I'd incur an additional $400 charge for not porting in a number. I attempted to use a number from my plan for two days, but they wouldn’t change the email. Due to the holiday, I decided to cancel and set up a new line. My son, who is not a new customer, was also affected. We tried to use an old number, but they refused to update the email to my son's. We needed the service activated urgently. Also, I questioned whether service is allowed for minors, which seemed unclear. Furthermore, I had been billed for a canceled line for over a year without activation, and I had completely forgotten about it. I received no emails or notifications regarding this. Now, I'm being charged $400 under the pretense that an email constitutes a valid customer, which it clearly does not. An email cannot replace an actual account or identity.
Negative stars:New and existing Fi customers are eligible for this offer I'm an active customer. After putting device on Fi line. I'm told I will be paying $400 extra, because I didn't port in a number. I tried using a current number from my Fi plan for 2 days. They wouldn't change the email. It was holiday so I said cancel I'll put phone on new line. My son is not a new customer. They aren't a customer. They don't pay. Also. I have a phone number we tried to use, which was over a year old. And you refused to change an email to my son's email. And we needed service activated. Either way. Do you allow service to 12 year old children? No. Also, I had been paying for the canceled line for over 12 months and you never activated service to it. And I totally forgot. Never an email or anything. So, you billed me 12 months for a line you never activated and now you're scamming $400 because you claim an "email" is a valid customer. An email is not an account. An email is not an entity. An email is not a social security. Do you have my child's social security? Than it's not possible it is a new customer. Either way, it says existing clients.
My husband and I have had a very disappointing experience with Google Fi Wireless, and after multiple calls for help, we are switching to T-Mobile.We have an important issue: our insurance company (and only our insurance company) cannot call either of our Google Fi numbers, which has jeopardized our renewal for 2026. I called Google Fi Support three separate times and followed every single troubleshooting step they suggested — twice. Nothing worked.I finally requested a supervisor, and yesterday I received an email that essentially blamed the problem on our insurance carrier, even though the insurer has confirmed repeatedly that the issue is not on their end. They simply cannot connect to Google Fi’s routing to reach our numbers.Here’s what’s most frustrating: • Google Fi acknowledged they “cannot confirm a resolution.” • They blamed the other provider despite the evidence. • They offered no meaningful solution. • This is an issue with Google Fi’s routing, not our insurance company. • It is unacceptable when customers rely on these calls for essential services.We are senior citizens on a fixed income. Something as basic as receiving a phone call shouldn’t be this difficult — especially after hours on the phone with support.We are ending our service and switching to T-Mobile after this horrible experience. I hope Google Fi takes this seriously and improves their customer support and network reliability.
I have owned my phone number for many years and recently transferred it from T-Mobile to Google Fi. Google Fi never clearly stated that **you cannot activate their service outside the U.S.** — yet they allowed the number porting. Now my number is locked with Google Fi, and T-Mobile cannot transfer it back. I’ve been without any service for *over 48 hours*. I have spent countless hours talking and messaging with both Google Fi and T-Mobile support, with zero resolution. The stress and frustration is affecting my mental and physical health. Google Fi must immediately restore my service or release my number. They must also clearly warn customers: if you are outside the U.S., you **cannot activate** the line. I will share this across all review platforms until this is resolved.
A rip off. They get you on GB my $19 plan was always $60 to $80. They said because it switched from wifi to other service all the time. By the time I got my second bill I was out $150 and then took a month to cancel. Got Mint on sale for $15 a month unlimited and a year for $180
Was charged 2 times for a phone that was supposed to be free with an additional 500 being charged this all happened 3 months after leaving back to t-mobile. Was previously with Google fi with good experience but not this time scamming and robbing a good customer with no options as they lied to my credit card company and citi backed them immediately without any proof even though i had provided tracking number 3 months ago when filed. Google just recently said I never returned the defective phone. Why would someone try to steal a phone that is defective and worth only a few hundred? Nobody would that's why Google is stooping to this scamming
FedEx listed the shipment as "Damaged - handling per shipper instructions. Recommended action: Please contact your shipper for more information." I initiated a web chat and sent screenshots of both the FedEx tracking and the Google Fi order. The agent informed me that the shipment is still en route to me. Despite my references to the provided screenshots and the tracking number, the agent insisted that my package is on its way. When I requested to speak with a manager, the agent refused. They stated that they would reach out to me in 24 hours to resolve my issue.Approximately 26 hours later, I had received no communication, so I called customer service. I was asked to explain my situation again, even after referencing a ticket number. I requested that the agent look at the ticket so we wouldn't have to go over everything once more, but there continued to be confusion. I clarified that I didn’t receive a damaged item; the item simply never arrived.After being placed on hold several times, the agent finally informed me that the item is on its way back to them and that they cannot ship me another device until it arrives. I inquired about what would happen if it never arrived, but they couldn’t provide an answer, only assuring me that everything would be alright. Now, here we are a week later, and I still do not have a device that I am paying for.
Was trying to be a customer, but their customer service is so bad it scares me. I saw a promotion offered for new customers on one google account, but did not show up on the the google account that I wanted to activate a new phone on (my wife's). I spent hours on the support chat with people that had no clue. Google - Don't offer promotions for some accounts, but not for others, especially when the people are in the same household.
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