FedEx listed the shipment as "Damaged - handling per shipper instructions. Recommended action: Please contact your shipper for more information." I initiated a web chat and sent screenshots of both the FedEx tracking and the Google Fi order. The agent informed me that the shipment is still en route to me. Despite my references to the provided screenshots and the tracking number, the agent insisted that my package is on its way. When I requested to speak with a manager, the agent refused. They stated that they would reach out to me in 24 hours to resolve my issue.Approximately 26 hours later, I had received no communication, so I called customer service. I was asked to explain my situation again, even after referencing a ticket number. I requested that the agent look at the ticket so we wouldn't have to go over everything once more, but there continued to be confusion. I clarified that I didn’t receive a damaged item; the item simply never arrived.After being placed on hold several times, the agent finally informed me that the item is on its way back to them and that they cannot ship me another device until it arrives. I inquired about what would happen if it never arrived, but they couldn’t provide an answer, only assuring me that everything would be alright. Now, here we are a week later, and I still do not have a device that I am paying for.
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