I have been a Google fi customer for over seven years. I recently purchased a new pixel 9 Pro XL. Unfortunately, the phone arrived with a chipped lens right out of the box. I contacted customer service to request a replacement instead of a new phone, I received a used/refurbished one. I have now spent almost three hours on the phone with customer service, over the past three nights, they are refusing to send a new replacement and will not allow me to speak with the supervisor. This is unacceptable service for a loyal customer. I am extremely disappointed with Google fi here.
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