Frustrating experience with the offer. As an active customer, I expected to be eligible, but after switching my device to the line, I was informed I'd incur an additional $400 charge for not porting in a number. I attempted to use a number from my plan for two days, but they wouldn’t change the email. Due to the holiday, I decided to cancel and set up a new line. My son, who is not a new customer, was also affected. We tried to use an old number, but they refused to update the email to my son's. We needed the service activated urgently. Also, I questioned whether service is allowed for minors, which seemed unclear. Furthermore, I had been billed for a canceled line for over a year without activation, and I had completely forgotten about it. I received no emails or notifications regarding this. Now, I'm being charged $400 under the pretense that an email constitutes a valid customer, which it clearly does not. An email cannot replace an actual account or identity.
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