Do not trust the positive reviews from new customers. Despite some very efficient and friendly technical staff (including Jamie, who has always been great), they sent salesmen (Gary, Lenny et al) who used extremely high-pressure tactics to get me to sign an incredibly long contract, and I was mortified at having done so when I realised what I signed.Do not even get me started on the Head of Legal and Billing - the first 18 months of my dealings with her felt like an endurance test and our recent bill has resurrected my frustration. I am currently lodging a broader complaint with the Ombudsman about Fibre Telecoms sales tactics. But a word of advice to anyone else who has just been lumbered with the random £99 annual "admin" fee for the billing department simply doing their job of sending a bill out every month... tagging a new fee onto your Christmas bill along with a hastily rewritten T&Cs is not fair game, and though £99 may only be a drop in the ocean of payments that leave your bank account, you can request a refund if it breaches your original contract. And if they refuse to refund it? You may have just attained the Holy Grail that is the right to exit your Fibre Telecoms contract with no further obligations, which for me, for now, remains an unobtainable dream.
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