Several weeks ago, I contacted FibroPool to gain information on a new Electric Pool Heater to replace my old inefficient unit. Doing a considerable amount of research on the internet and finding a varied amount of information some contradictory it became very confusing. Some web sites said to buy a 140,000 BTU unit, others said 70,000 BTU. How such a wide difference in what should be simple math calculation. The difference in price was more than double in comparing the two ranges of heating abilities. In theory a smaller unit may run longer but at a lower cost per hour. At this point I was down to a few pools heater makes on my own. What made the decision easy was the help I received from Customer Support Team at FibroPool. I found the price to be very reasonable. I believe part of this is you are buying from the manufacture and not retail outlet. FibroPool also offered free shipping as well as a first-time customer discount. Each question I had was answered in a timely manner via the internet. This past week I moved forward with the purchase. After several more questions and help from their Customer Support Team and a special thank you to Brennon I could not be happier with the help I received. The unit arrived in 3 days from the date of my order until it was setting at my front door. I went with the FH285i an upgrade from the FH270. This was based on the recommendations of FibroPool staff. Either heater was adequate to heat our pool but the FH285i had a higher BTU rating plus the ability to cool the water if needed and here in Florida that is a plus. The key pad and self-diagnosis ability made the choice easy as well. Based on the last few days of operation the electrical usage is far less with the FH285i than I had planned. Not everyone can except the same saving we should have, but I am estimating we will see an average of $100 less each month on our electric bill during the pool season. This by itself will pay for the unit in a few years. Final note, our last unit was 17 years old and still working but not efficient. The new FibroPool heater come with a 10-year Limited Warranty and very is efficient. The old on came with a 1-year Warranty. FibroPool so far has been wonderful to deal with. I know they are there if I need them. I highly recommend this company and the
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