Review Time
Bought the pump nov 2024 quit working last week. Contact the company they send out a refurbished one the next day with a return shipping label to return the old pump. Superb customer services ill definitely buy again from this company.
⭐⭐⭐⭐⭐I can’t say enough about the incredible customer service at Fibropool! From the moment I reached out, their team was friendly, knowledgeable, and genuinely eager to help. They went above and beyond to answer my questions quickly and made sure I had exactly what I needed. Communication was clear, prompt, and professional, and they resolved my issue faster than I expected. In today’s world, finding a company that still values customers like this is rare, and Fibropool has definitely earned my loyalty. Highly recommend!
Brennon was fabulous with customer service! I have not had such a great experience with any company in a very long time! As happy as I am with the heater, I am even happier to know that the company stands behind its product and offers exceptional customer service.
Several weeks ago, I contacted FibroPool to gain information on a new Electric Pool Heater to replace my old inefficient unit. Doing a considerable amount of research on the internet and finding a varied amount of information some contradictory it became very confusing. Some web sites said to buy a 140,000 BTU unit, others said 70,000 BTU. How such a wide difference in what should be simple math calculation. The difference in price was more than double in comparing the two ranges of heating abilities. In theory a smaller unit may run longer but at a lower cost per hour. At this point I was down to a few pools heater makes on my own. What made the decision easy was the help I received from Customer Support Team at FibroPool. I found the price to be very reasonable. I believe part of this is you are buying from the manufacture and not retail outlet. FibroPool also offered free shipping as well as a first-time customer discount. Each question I had was answered in a timely manner via the internet. This past week I moved forward with the purchase. After several more questions and help from their Customer Support Team and a special thank you to Brennon I could not be happier with the help I received. The unit arrived in 3 days from the date of my order until it was setting at my front door. I went with the FH285i an upgrade from the FH270. This was based on the recommendations of FibroPool staff. Either heater was adequate to heat our pool but the FH285i had a higher BTU rating plus the ability to cool the water if needed and here in Florida that is a plus. The key pad and self-diagnosis ability made the choice easy as well. Based on the last few days of operation the electrical usage is far less with the FH285i than I had planned. Not everyone can except the same saving we should have, but I am estimating we will see an average of $100 less each month on our electric bill during the pool season. This by itself will pay for the unit in a few years. Final note, our last unit was 17 years old and still working but not efficient. The new FibroPool heater come with a 10-year Limited Warranty and very is efficient. The old on came with a 1-year Warranty. FibroPool so far has been wonderful to deal with. I know they are there if I need them. I highly recommend this company and the
Review for FH 270 Heat Pump Refurbished. I saved $300 by buying refurbished, the unit looks brand new with no visible defects and still has original warranty, score!! Upon opening shipping box and unit the B&W instructions and fitting where in with the fan of the unit. Installing unit was straight forward (I'm familiar with plumbing and electrical). I flipped the breaker and started the system. It started heating water and ran for about 5mins before displaying P9 code. A quick call to USA technical support fixed issue (they helped by adjust the outside electronic control back to default setting, old settings may have been from factory testing). I was happy for such an easy fix. Unit was nicer than I expected and technical support was quick to answer (2mins max) and easy to work with to resolve issue! I will be recommending this company to my friends and family!
Excellent experience so far with package delivery and support. Brennon answered all the questions I had to install myself. I purchased the FH 285i and finished installing yesterday. Today the pool water temp is up 7 degrees on 13,000 gal inground pool. If you approach installing a pool heater with the right logic and expectation, Installing the Fibro Heat Pump won't disappoint you.
Since December 2024 I have a brand new - ordered directly from Fibropool.com - FH235i heater.The device did never work and I am trying to solve the problem since December with the support of FibroPool by e-mail.It seems the support is not from FibroPool, as I get replies like "I need to ask my manager, but he is on vacation for one week".Now since five weeks (!) I don't get any replies anymore.It is impossible to contact the company.Never never buy a product from Fibropool.I need to buy another product now, after wasting a lot of money for the device and specialists to check (electric, gas etc.) and time myself.
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