This is 1 of the worse and most unprofessional companies Ive ever had the misfortune of dealing with. When so many people are having the exact same negative experience, its not something you can simply ignore. Ive also read some of Fedelis's responses to these complaints and the gaslighting and dishonesty is so obvious to anyone who has dealt with them. My late fathers property sold a year ago for approx £775,000. As others have stated, no one informed us. We only found out when driving past the property, we noticed a window wide open. We've requested in writing, information such as the final estate report and amount remaining in the account. They respond 4 to 6 weeks later (if you're lucky) through a person you've never heard of. (Case handlers seem to last no more that 6 months max in this company). They ignore your request but assure you they are almost ready to distribute funds, they just need to "wait for a minor refund" from HMRC or whoever. They wont provide any proof this refund claim is even real, but shouldnt take more than a few weeks they say, so nothing to worry about.2 to 3 months later when you finally get a response, having chased them up for weeks, they will inform you they are now looking for specific documents, such as bank account details. Information they were already given several years ago in the probate process. They are clearly stalling for time. I have friends and family members who have been in a similar situation to myself, but with professional solicitors from another firm. Their cases are wrapped up in a couple months post house sale, with regular, honest updates every step of the way. Unlike this company. Ive read horror stories of beneficiaries having to wait multiple years with very little progress made. Please do yourself a favor and heed the many warnings on here. Research and go for a more reputable company/solicitor. Stay clear of this company at all costs, to avoid the stress they've put me and my family through. Im now seeking legal advice to take this further and can only hope I'll recieve my share of the estate one day.
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