I wish I could give a zero rating. Fidelity is a horrible company. They do not even pretend to practice Customer Service. Been begging them for over a month to correct my account due to errors that they made. The customer service representatives are rude and give out wrong information. I don’t even think they are trained by some of the things I have been told by them. They escalated my case to this supposed “Back Office” 18 days ago. Still nothing. They get upset when you call for a status. They tell you they will call or email you with an update and they don’t. My employer reaches out to them to try to help get my account corrected and they told her the issue had been resolved and most certainty has not. I ask to speak to a supervisor and I am told that is not allowed. Please whatever you do, don’t trust Fidelity.
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