What was a positive experience ruined by inability to cancel service. They’re no different than the other internet guys. The internet service was 5 stars. The customer service is negative stars. Cancelling this service when you move is harder than getting the pope on the phone. The automatic system doesn’t understand anything. After trying to get you to pay the bill (which is on auto pay) it hangs up on you. You cannot cancel online. Online chat bot “can’t understand request” and the chat agent finally sends you back to the phone. It’s purgatory. Finally, AI phone bot put me on hold. Wait time estimate over an hour. AS IF. UNBELIEVABLE that an internet company can’t have online cancellation.
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