Review Time
Absolute lousy company!!. I was lied to about pricing was told for months it would be fixed. My service area at the time was being offered a 45$ a month package for switching from a competing fiber company. low and behold they have been charging me 105$ a month. Customer service is a joke they tell you the problem will be fixed next billing cycle and just to enable autopay. Since October 2025 i have called them every month to tell them my billing is incorrect and the wrong promotion was applied to my account. Should have stayed with GoNetSpeed they may have been a little more expensive but at least the customer service was good!
This service is incredibly frustrating. The wi-fi frequently disconnects and takes ages to reconnect. I can't understand why these problems keep occurring. It's not due to weather conditions. Please resolve these issues once and for all.
They misrepresented their pricing, and my internet quality is both slow and unreliable. I am extremely dissatisfied and wish for this company to face consequences for their dishonesty. Many others have switched and share the same disappointment. I regret not sticking with my previous provider. I strongly advise against this service.
The pricing was misrepresented, and my internet is both slow and unreliable. I am highly dissatisfied and hope this company faces repercussions for their dishonesty. Many others have switched and feel the same disappointment. I regret not staying with my previous provider. I strongly advise against switching to this service.
My experience was disastrous from the beginning. Despite notifying multiple representatives about an underground fence and flagging the wire, they still cut it, costing me $180 to repair. I overlooked this mistake but faced further issues with autopay. The app didn’t work, and when I called for help, I encountered frustrating delays. After promising a follow-up call, they never contacted me. I was charged extra for using a credit card and had to navigate a convoluted process to cancel my account. This entire ordeal cost me $330 for just two months. I will never use this service again.
I spent two hours with multiple representatives regarding a billing issue. I was assured an adjustment would be made, but my bill remained unchanged. After speaking with a supervisor, I learned that their confirmation number was incorrect, and they refused to offer any compensation for their error. I ended up canceling my service altogether, feeling that the company prioritizes profit over customer satisfaction.
The fiber service is inconsistent, with frequent outages and instability. The customer service is virtually nonexistent, often requiring frustrating interactions with an automated system. I cannot recommend this service to anyone, especially friends and family.
My internet has been down for over a week, with no efforts made to resolve the issue. I received no technical support over the weekend, and most customer service representatives are located overseas, providing minimal assistance. This has been the worst internet service I've ever experienced.
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