I opted into Fidium after Spectrum bought out my local company, but I cannot reach a human over the phone. Fidium's AI agent just "can't understand what you're saying". It will not process account numbers, phone numbers, or voice commands. I have what appeared to be an extra $30 charge that is actually an irregular billing cycle. Took over 1.5 hours and multiple calls to resolve. The only way I got connected to a human was after calling in to sales for new service, then they transferred me to customer service.
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