November 19, 2025 – I find a ridiculous $0.30 “past due” from JULY on a 5-month $0 promotion bill. I never even activated the new SIM they sent! This tiny mistake could have wrecked my credit for months and I only just noticed.Tried calling – impossible to reach a human. Finally get through after wasting half my afternoon, go through full verification, and the agent (heavy Indian accent, barely understandable) tells me he can’t fix $0.30 himself. He’ll “raise a ticket” AND I have to wait for a text, click a link, log in again and submit a request myself.Are you kidding me?! For thirty cents THAT SHOULD NEVER HAVE BEEN CHARGED?! I begged him to just waive it – he kept repeating “sorry, this is policy” like a broken robot.This is the most brain-dead, customer-hostile process I’ve ever seen. No other carrier makes you do extra homework for THEIR screw-up. Your frontline staff are powerless and half the time impossible to understand.Fido, fix your stupid policies and hire people who can actually speak clear English and solve problems. I’m done – shopping for a new provider today. Worst customer service in Canada, hands down.
Claim your business profile now and gain access to all features and respond to customer reviews.
