Fido customer support is officially the worst experience I’ve ever had with customer support. My husband and I wanted to get iPhones through changing our plans. That seemed successful at first based on what the app says. They changed the plan and then they called to say that his work permit ends in a year and a half instead of two years, so they won’t give him the phone. But the app showed that it was shipped. Then he called again customer support, and they said that the previous customer support rep was wrong, it was approved. After that I got a call, and they said basically the same to me, that my work permit ends sooner, so I can’t be financed. We called them again, at that point they said that my husband could get a phone but I couldn’t. We have THE SAME work permit dates and we ordered THE SAME PHONES. What’s going on? When we asked to change my plan back then, they told us to do that ourselves in the app. Great, super helpful! His phone hasn’t arrived yet btw, so I already don’t know what more to expect. If I could put a lower score than 1, I’d definitely do that! 1 is too much
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