My first bracelet (gold plated) turned silver within a few weeks. I returned to the store and exchanged it for a solid gold bracelet, paying the price difference.
On my third visit I went back to have the bracelet resized. I was told there would be a charge, which I was happy to pay, but staff also said they couldn’t guarantee it would even be fixed after resizing.
Because of that, I had very few options and ended up having to exchange the bracelet again for something different that I didn’t really want.
What makes it worse is that this item was meant to be a special gift, and after three visits and ongoing problems, the whole experience completely took away from that.
The store would not refund the difference in value and instead offered me a €50 gift voucher which was the difference in value of what I paid. At this stage I have no interest in returning for a fourth visit, so the voucher is effectively useless.
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