I ordered a bicycle from this webshop and paid €219 via iDEAL on 10 February 2026.After placing the order, I did not receive any shipping confirmation or tracking information. After waiting about two days, I contacted the webshop to ask about the delivery status.Only then was I informed that the bicycle was not in stock and that the order would be cancelled.The webshop promised a refund several times in writing, but the refund was not processed within the promised timeframes and I had to repeatedly follow up by email.Only after escalating the issue and reporting the payment to the payment provider Mollie was the refund eventually processed.The refund was issued under a different company name (Bike2Bike) rather than the webshop brand Fietsly.Although the money was eventually returned, the refund process took a lot of time and effort.
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