On 4 October 2025, I ordered a bicycle from Fietsly, which according to the website would be delivered within 2 working days. After payment, there was complete silence: no updates at all, and repeated emails and phone calls went unanswered.I only received a response after formally cancelling the contract and stating that I would report the case to the Consumers’ Association, my bank (due to possible fraud) and, if necessary, the police for potential deception. I was then informed that the bicycle was “unexpectedly” out of stock. Even after being assured that the full purchase amount would be refunded, the process was handled very poorly. Several promises of a refund were made, but the stated deadlines were repeatedly not met. In the end, only part of the amount was refunded: the €50 shipping costs were not returned, despite the fact that the cancellation resulted from their failure to fulfil the delivery obligation.Advice: do not order from this webshop!I will be submitting a report to Radar (a Dutch consumer protection TV programme that investigates problematic companies) and the Consumers’ Association, and I encourage anyone who has experienced similar issues with this webshop to consider doing the same
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