I ordered a bicycle from this webshop and paid €219 via iDEAL on 10 February 2026.
After placing the order, I did not receive any shipping confirmation or tracking information. After waiting about two days, I contacted the webshop to ask about the delivery status.
Only then was I informed that the bicycle was not in stock and that the order would be cancelled.
The webshop promised a refund several times in writing, but the refund was not processed within the promised timeframes and I had to repeatedly follow up by email.
Only after escalating the issue and reporting the payment to the payment provider Mollie was the refund eventually processed.
The refund was issued under a different company name (Bike2Bike) rather than the webshop brand Fietsly.
Although the money was eventually returned, the refund process took a lot of time and effort.
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