I reported a recurring unacceptable issue to the local authority informally via email in October 2025, after being assured it would not happen again. A senior representative mentioned needing to consult with colleagues, but then there was a long silence despite my follow-ups. On December 8, 2025, due to the lack of response, I escalated the matter with an official complaint letter detailing two specific ongoing problems. I requested a reply, but as of January 20, 2026, there has been no acknowledgment or response to my complaint. This lack of professionalism from the local authority is disappointing, especially given the evidence and prior communications I've provided. The matter has now been escalated further.
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