I raised a recurring issue with the local authority informally via email in October 2025, after being assured it wouldn't happen again. A senior representative mentioned needing to consult with colleagues, but then there was a prolonged silence, despite my follow-ups. On December 8, 2025, with no response, I escalated the matter by submitting an official complaint letter outlining two specific ongoing issues. I requested a reply, but as of January 20, 2026, there has been no acknowledgment or response to my complaint. This lack of professionalism from the local authority is disappointing, especially given the evidence and prior communications I've provided. The matter has now been escalated further.
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