Terrible experience!I received a Figma Store gift card from one of my friends for my birthday (he thought I can use it to pay a month of a subscription), I asked for some sort of refund or something - the answer was NO, all purchases are final.Okay, I decided to get some stuff from the store to at least make a use of the gift card. I had a 30€ gift card, could only buy one notebook and a few pins since the shipping alone was 10€.Their terms of sales specifically states, that wherever you order from, you will not pay any customs."Depending on your location, your Order will be shipped from the United Kingdom, Ireland, or the United States. You will not need to pay customs on your Orders.European Union: Orders from customers in the European Union will be shipped from Ireland."Well I just got an email from the Customs service, that I need to pay 12€ for customs on one poor notebook and a few pins for my backpack.Terrible service, get your act together please.
Claim your business profile now and gain access to all features and respond to customer reviews.
Figma is a design platform for teams who build products together. Born on the Web, Figma helps the entire product team create, test, and ship better designs, faster.
