I have seen some of the negative reviews and agree that it feels very difficult to stay on top of costs, when its so easy for new Editors to be created and forgotten about, or in my case I got billed an annual subscription and a monthly subscription for the same account in one year - meaning I paid twice for one product - how the hell does that happen?? but they gave me a full refund of the annual amount when I raised it - no questions asked. To me this felt like good service - so I give them 5 stars. Yes its easy to get charged for things you don't want, but its the cost of creating something that needs to be very flexible. It works brilliantly, we all love it - so now we just need to be more vigilant and make sure we aren't lazy when it comes to managing our Figma subscriptions and Design Seats. I now review my Design seats every month, accepting that this is my responsibility as a creative manager - and I have no complaints!
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Figma is a design platform for teams who build products together. Born on the Web, Figma helps the entire product team create, test, and ship better designs, faster.
