Unfortunately I trusted Costco when I signed up for this health insurance for my dog. Each time I send a claim, it comes back denied. When I call them they never know why is denied. They want notes from the Vet which is on the invoice and discharge paperwork. They still insist that they need more paperwork. They also charged us more for deductible because I went on my own to look for the a policy from them online and it was half deductible than the one they offered when I got it through Costco. Very awful customer service, everything is denied. They barely answer emails. I cannot believe this company hasn't gone out of business yet.
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Figo is committed to helping pets and their families enjoy their lives together. Fusing innovative technology and the industry’s best pet insurance plans, we give families assurance when they need it most. Underwritten by the Independence American Insurance Corporation, Figo Pet Insurance provides pet owners with easy-to-use, reliable insurance and peace of mind. With three customizable plans that cover illness and injuries to dogs and cats, our coverage provides reimbursement for treatments administered by licensed veterinarians, emergency hospitals, and specialists anywhere in the US, Canada, and Puerto Rico. For more info on the Figo Pet Cloud or Figo Pet Insurance plans and coverage, visit FigoPetInsurance.com.See more
