I had the worst experience with this airline. They misled me into believing my surfboard was included in my ticket, only to charge me twice during my trip. Despite numerous attempts to resolve the issue, their customer service was unhelpful and more interested in finding excuses than in correcting their mistake. The aircraft were outdated and uncomfortable, making the entire journey even more unpleasant. This airline’s service falls far below the standards of its oneworld alliance partners. Avoid them if you value transparency and decent customer care.
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