Review Time
DO NOT BOOK THIS AIRLINE, to start the infight wifi is a scam, says "graet for streming", but can only load youtube or netflix half the time and when it does its slow and constantly bufering. and they have to audacity to charge 10$ USD for something that sould be free wiht all the crap they try to sell you in there 'infight store'.
The food is also bland and sogy. they give you a "light supper" just to give you less food and cut costs. and for brackfast the staff did not even ask what a wanted and just gave me the pancakes (not what I wanted), and then the person behind me get what I wanted.
over all the airline is cuting cost and has lazy and poor servece, 1 star.
My experience with the airline was dreadful. One of their representatives provided me with incorrect information, leading to financial loss and wasted time. Despite my efforts to seek compensation for the inconveniences, the airline has failed to accept any responsibility. This reflects a lack of respect for customer satisfaction and accountability, as well as a clear disregard for customer rights. I strongly advise potential travelers to think carefully about these issues before selecting this airline. Avoid this airline if you don’t want to be misled and mistreated.
I waited 20 minutes at baggage check before receiving help with my bag. My travel agency had my name incorrectly listed. They charged me $250 to correct it, while another airline did it for free earlier that day. I know the booking service is at fault, but this $250 charge feels like robbery. I can't believe another company showed more compassion. I will do my best to avoid this airline in the future.
My experience with the airline was dreadful. One of their representatives provided me with incorrect information, resulting in financial loss and wasted time. Despite my efforts to seek compensation for the inconvenience, the airline has declined to take responsibility. This reflects a lack of respect for customer satisfaction and accountability, as well as a disregard for customer rights. I strongly advise potential travelers to consider these issues before choosing this airline. Avoid this airline if you don't want to be misled and treated poorly.
This airline continually disappoints. After flying with them for over a decade, I've seen a decline in service quality while prices keep rising. During boarding, they promoted their new service improvements, but it has only worsened. On my previous flight, I had a decent meal option, but on my recent trip back, the only choice was a small reheated frozen pizza and tiny drink cups. They seem to be aiming to be a budget airline while charging premium prices. Consider flying with a lower-cost carrier for long flights to Fiji.
I have flown with the airline twice in the last two years, and both times our flights were delayed at the airport. We missed our connecting flights from the USA to the UK and requested compensation, but they refused, claiming it wasn't booked under the same reservation. This is utterly unacceptable as the delays were caused by the airline. If possible, try to avoid them.
I'm currently sitting on the plane, still waiting for a missing passenger 30 minutes after the scheduled departure. If 120 other passengers can board on time, why should one person cause such a long delay? It's quite inappropriate.
Save yourself the trouble and avoid booking with this airline. We tried to return from one destination to another, but they canceled one leg of our trip. After calling multiple times, they kept putting us on hold and then hanging up. We had to find an alternative route home, which cost us a lot of money. I do not recommend this airline!
This airline has been the worst I've encountered. They lost my luggage during a straightforward connecting flight, despite having over 90 minutes for the connection. It only got worse from there; my bag was never delivered during my vacation, ruining my trip. When they finally sent it to my home, they refused to deliver it to my doorstep. Their customer service is horrendous—unresponsive and disorganized, with no empathy or accountability. This airline clearly lacks the ability to handle baggage properly and treat customers with respect. I strongly advise against flying with them.
The flight itself was satisfactory, but I encountered issues with booking through another airline, which included seat selection. There were persistent problems with their app, and when I sought assistance, I ended up incurring hefty international calling fees. They informed me that I would have to pay extra to choose my seats, even though that was supposed to be included. While the plane was fine, the customer support was lacking, and now I have to dispute these charges.
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