I’ve been using this service for three years, and while it started as a fast, dependable option for me and my clients, my experience has deteriorated. With rising costs, I've noticed more bugs and performance issues in the last year and a half. The most concerning aspect is hardware issues that can render files inaccessible for long periods, which is particularly frustrating for urgent client projects. There have been times when files couldn't be downloaded at all, with no immediate solution available, which is unacceptable when deadlines are critical. Although customer service is responsive, the limited hours of email support based on a specific time zone hinder quick resolutions. I would suggest looking into other file transfer options if managing important files.
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