I provided all the information on November 22. Enough delays—send the watch I ordered! This service is a total SCAM! This service is the Grinch! Avoid their poor-quality watches! They refuse to send me the one I purchased, and no one should ever spend money with them. Fire the representative from support; they are unhelpful! Reply from the support team
Dec 18, 2025
Hello, Thank you for updating your review and for bringing this issue to our attention. We sincerely apologize for the frustration this situation has caused and understand how distressing this must feel. We want to clarify that your emails have not been purposefully ignored. After thoroughly reviewing our records, we were unable to find any recent communication from you regarding this order. However, we genuinely want to assist in resolving this issue fairly and transparently. As this order originates from a 2020 crowdfunding campaign, we do require specific documentation to proceed with a resolution. This includes: Screenshots or copies of the emails sent in 2020 about non-receipt. Once these documents are shared with us, our team will be able to properly review the case and determine the appropriate next steps, which is replacement. We assure you that our intention is never to delay or withhold a customer’s order or funds. We genuinely appreciate your cooperation and patience so we can resolve this longstanding issue properly. Please contact us directly with the requested documents, and we will prioritize your case. Best regards,
The Customer Care Team
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