Awful system on the site and no customer service of any value.
I went to log in to site on my account. For no reason I was told to reset password which was totally unnecessary.
When I did press to reset password I never got an email to reset it like I was told I would.
I wrote to the customer service email and over 2 whole days they still haven't resolved things. Instead a dumb reply telling me to check Junk mail. Duh, I went to check it as soon as I said to reset password.
Then a reply saying there are special procedures I have to go through just to simply reset a password which I shouldn't have to do in the first place.
After that I sent a reply but I never got a response. They take way too long to contact me and right now I am still waiting hours for their next reply.
There is no one to complain too for how bad they treated me, their responses are ignorant and idiotic and right now they are leaving me in the dark and in the void all over a stupid problem of just a password reset leaving me locked out of my own account that has all my history of films and their submissions over 6 years old and no interest to help me further.
Im looking at some governing bodies to report FilmFreeway to. As right now with just a geographical address I have to go to their offices in person with my lawyer just to speak to someone just to do a simple action of activating my password.
But now I need to report and sue FilmFreeway.
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