I have v11 lifetime license. I downloaded version 12 from a pop up window, but didn't notice that it's NOT a free upgrade. Created a project in v12 but was not able to export it without the watermark (was asked to pay to upgrade to v12), and was not able to open my project in v11 either. Thought that my time and effort were wasted. Decided to try to contact customer support and they surprisingly stepped in my shoes. They customized my inquiry and gave me 3 days of access to v12 to be able to finish my project and not pay extra for the upgrade. Really grateful for settling my issue, as it would be taking so much time to start my project from scratch again. Great customer service!
Claim your business profile now and gain access to all features and respond to customer reviews.
Wondershare offers Video Software, PDF Tools, PC Utilities for Mac and Win users to convert & edit videos, photos or PDF files, make photo slideshow etc.
