Terrible customer service. I called them last year to cancel my subscriptions ( because I forgot I had them, fair, my fault ) I told them I didn't know I was subscribed and had them cancel my subscriptions for me, so I went on my way believing that is what they had done.I then went on to purchase the full version out right on my easy to access google account, to avoid any more forgotten subscriptions.Then a year later I discover that they were still charging me for a subscription! I specifically called them to avoid this, and it feels like support hid this information from me on the phone. I actually feel scammed. I enjoyed the product, that's why I was willing to buy the £80 version. But after calling to cancel they continued to charge me a total of around £130. After trying to explain over emails that the customer support failed me here, I ended up getting canned responses sending me the refund policy over and over.I happily swallowed the cost of my initial forgotten subscriptions because that was my bad. I forgot. But after calling support and them telling me it was all cancelled, that is where it is out of my hands.Honestly to save the headaches and having to deal with the inhuman customer support you should just get Adobe Premier Pro, Final Cut Pro, or even the free DaVinci Resolve.
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Wondershare offers Video Software, PDF Tools, PC Utilities for Mac and Win users to convert & edit videos, photos or PDF files, make photo slideshow etc.
