I am a July 2020 Founder Member and I am being denied my promised "Lifetime/Perpetual" rights. My Filmora 15 dashboard explicitly shows "Unlimited" expiration for my services, yet the software is currently blocking my exports with a paywall. This is a database entitlement error. I am being ignored by the "Olivia" bot and my attempts to seek help on social media are being deleted. I require a manual override from a Billing Supervisor to restore my account. Support Ticket: #5151480. Dear Olivia,I am now providing the "detail" you requested. Please note that a formal review of this case has been initiated on Trustpilot as of last night to document this failure to honor original contract terms.1. The Legal Entity of my Account: In July 2020, I purchased a Founder Member license. Under the Consumer Rights Act, digital products must be "as described" at the point of sale. My contract includes "Lifetime" entitlements and specific Founder privileges that differentiate it from a standard perpetual license. By stripping these privileges from my account in your database, Wondershare is in Breach of Contract.2. Unilateral Contract Alteration: Confirming that I have a "perpetual license" while ignoring the "Founder" tier is a deceptive practice. You have unilaterally altered the terms of my 2020 agreement. Under consumer protection laws, you cannot retroactively downgrade a "Lifetime" or "Founder" status once the consideration (payment) has been made.3. Immediate Action Required: I am not a "standard" user with a "troubleshooting" issue. I am a Founder Member whose account has been mismanaged.I require this ticket to be escalated to a Billing Supervisor or Customer Success Manager immediately.I require a manual database override to restore my 2020 Founder Member Status and all associated privileges.As noted on Trustpilot, I am prepared to take this matter to the relevant Consumer Protection Agencies and the Better Business Bureau (BBB) if my original contractual rights are not restored.I look forward to a response from a manager with the authority to resolve this.Regards,Neil Branson==================="UPDATE DEC 25: Customer support (Olivia) sent on xmas day officially admitted they have rebranded my 'Founder' license as 'Perpetual.' She claimed my rights are 'not limited,' but this is FALSE. Every single AI feature—including Speech-to-Text and Text-to-Speech which I previously used—is now locked behind a paywall. They are holding my Founder features hostage for monthly credits. ===================================UPDATE:Wondershare has now replied publicly. However, the response does not address the core issue raised in my review — namely the post-purchase restriction and monetisation of assets and features that were marketed as included with a Lifetime licence.The reply does not clarify which assets are included for Lifetime users, how AI credit gating aligns with earlier representations, or how “lifetime” is now defined in practical terms. As such, the underlying concern remains unresolved. This matter has now reached deadlock. In the absence of a substantive resolution or clarification, the issue is being prepared for submission to the relevant UK consumer regulators (CMA / DMCC) for independent review.
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