Edited to add--I'd already sent in TWO help tickets before writing this review that they have STILL not responded to and their response to this review is to reach out so they can open a help ticket. LOL. RUN!Original Review: From getting the "shake down' after making a video to getting copyright claims on AI music and actual licensed music you PAY for, Wondershare Filmora is a mess waiting to destroy your business. I would RUN and find another video maker!!There are a few different issues I'll start with the one most people will hate: the impact to your wallet.Filmora is a product I purchased years ago. Then they joined the greedy 'subscription' model where you have to pay for everything --even though you paid for the program. When they first introduced it, it was really sneaky. You'd spend hours creating your video and then a box would pop up and say "You chose paid content, click here to buy before you can export". Well, they weren't indicating it cost and didn't notify users, so you had to choose to pay or start your project over. They charged for simple things that used to be free like ZOOM effects and Title openers.Then, they created a subscription plan to the tune of $19.99 a MONTH, you really cannot avoid signing up if you want to use ANYTHING save a few 'free' options that are junk. Yes, even zoom is paid. So I signed up for a 3 month plan that said all paid content would be available. It cost me $42 just to make my video. I go to export it and it says 'OOPS you chose a song that requires a subscription to our universal music for creators. MIND YOU there was NO indication on the first subscription plan that I paid for that the music wasn't included, and there was also no "pink diamond' on the song indicating it cost extra. So I had to pay $19 to use ONE song. BUT, that came with the license to use it commercially, which required me to link all my platforms from youtube to facebook so I wouldn't get a copyright claim.I didn't want to go back and redo my video so I paid it. Hence the shakedown vibes. I spent $60 to produce ONE video.Guess what happened? The MOMENT I loaded it to FB, i got a copyright strike for the music.The music I PAID $19 to use and license and link my accounts to.So I had to file a legal dispute and place the terms on it. What a nightmare. What a waste of money. What a waste of TIME.SO I emailed them and let them know. But its not the first time.They also have AI musicSpoiler alert- you have to pay for that too. You use "CREDITS" like most greedy business models.AI MUSIC is where you are told specifically that they create original music to the user generating it that is completely copyright free. So you pay and have to use 30 coins per generation and enter prompts and descriptions of what you want.You think GREAT! I dont have to worry about copyright claims because this is music I generated and its unique to me.NOPE.TWICE I got copyright claims on AI generated music and I sent Wondershare the fetch logs all the data and they said "Just dispute it"DIsputing it not only takes time, but it is also a strike against your business. It's ridiculous.So the first one, I disputed, a few months later, the same video got another claim.I emailed Wondershare Filmora.They told me I would have to get on a call with them between MIDNIGHT MY TIME and 7am to accommodate THEIR schedule.WHAT????They wanted to remote into MY COMPUTER in the wee hours of the morning because they are located in China. They dont have anyone dedicated to other time zones.Remote access isn't even necessary to determine why THEIR AI music model is eliciting copyright claims.So I ended up deleting my monetized video and losing out even though I paid for the AI generated music. I didn't stay up until 1 am to help them figure out their own problems. And now I'm going to have to go back, remake my video without the music I paid for a license to use, just to get off this merry go round. If you want to pay hundreds of dollars over the course of time to create content that will eventually be taken down, then Wondershare Filmora is the program for you! If you like platforms that trick customers into paying out the wazooo for things like zoom and blur, go for it! Otherwise, take it from me, save yourself money time and legal disputes and RUN RUN RUN!
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