I purchased an Insulated Short Cruiser and discovered a manufacturing defect/quality control failure.I reported this to Filson EU on January 25th with detailed photos and immediately received an automated acknowledgment from "Mike" stating the case was being "escalated," but I have been met with total silence since then, even after asking for an update.
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The American Heritage Outerwear, Clothing, Bags & More. Creating unfailing goods since 1897. Filson is an American tradition, crafting apparel and bags that don't quit. Might as well have the best.
