Their IT department takes over 12 months to update contacts numbers, being stuck with an old number since 2024 December, each time I call am promised the matter will be resolved withing 48 hours, that has been going on since 2024, no feedback given, they do not even make call references, quick to phone when payment is not received, but reluctant to address issues. Requested a statement for about 6 months , nothing to date
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We started in 2006 as a proud member of the HomeChoice family who wanted to offer their highly-valued customers extra financial help. In 2021 we joined the Weaver FinTech Group, a stable of fintech businesses driving growth through innovation and customer insights with a digital-first mindset.