Review Time
Angry .....
Im demanding for immediate cancellation of the loan and Pay Just Now agreement in partnership with FinChoice, as well as the removal of the debit mandate on my account.
I did not apply for this loan. Someone else used my personal details without my consent. I have already requested cancellation via email and WhatsApp, but no action has been taken. This lack of response constitutes poor service and is unacceptable.
In terms of my consumer rights, I formally withdraw any consent to this agreement and to any debit order deductions. Should you fail to remove the debit mandate immediately, I will escalate this matter to the National Credit Regulator (NCR), my bank for a debit order dispute, and any other relevant regulatory authority.
Please confirm in writing within 24 hours that the loan, pending application, and debit mandate have been cancelled.
Angry .....Im demanding for immediate cancellation of the loan and Pay Just Now agreement in partnership with FinChoice, as well as the removal of the debit mandate on my account.I did not apply for this loan. Someone else used my personal details without my consent. I have already requested cancellation via email and WhatsApp, but no action has been taken. This lack of response constitutes poor service and is unacceptable.In terms of my consumer rights, I formally withdraw any consent to this agreement and to any debit order deductions. Should you fail to remove the debit mandate immediately, I will escalate this matter to the National Credit Regulator (NCR), my bank for a debit order dispute, and any other relevant regulatory authority.Please confirm in writing within 24 hours that the loan, pending application, and debit mandate have been cancelled.
I paid twice in a month for my due payment I called in to get assistance with a refund they told me they can’t help me I have to write an email and get a response the lady was rude and didn’t want to assistance me it’s been a week still haven’t gotten a response from email
I have had several loans through FinChoice, and everything went well. However, when I lost my job, through no fault of my own, and informed FinChoice, the problems began. They started calling me many, many times per day - up to 22 times. I answer the call, often no one speaks, and when they do, they listen and say they will keep phoning me until I make an arrangement with them, which I cannot do without an income. I wrote to them requesting that they only contact me via writing, and still, I get calls. This is negatively impacting my life. I have ended up swearing at them and losing my temper, which is not great, but this is really an untenable situation.
Worst Service ever, I have been calling and emailing them with no luck, I want them to close my accounts that I have fully paid and have a refund but I am told my query is be escalated all the time this is frustrating really, and they keep on adding interest on a paid up account so that I'll remain owing them, Finchoice refund me and close my accounts please and don't tell me to send an email because you do not respond to emails 😢
Their IT department takes over 12 months to update contacts numbers, being stuck with an old number since 2024 December, each time I call am promised the matter will be resolved withing 48 hours, that has been going on since 2024, no feedback given, they do not even make call references, quick to phone when payment is not received, but reluctant to address issues. Requested a statement for about 6 months , nothing to date
Do not take a loan from Finchoice, they are fraudsters. They dont reply to emails. I applied for a loan with them on Saturday, i received an sms to say it was approved, they attached a debit order to my account and then without informing me they declined my loan after telling me it was approved.
Called them on 22nd December about a double deduction till now no refund, no on the call lines cares to assist im so fed up of being on the short end of the stick.Missed kids birthdays 26th and 27th due to no extra funds which originally belongs to me.This should be investigated why people are less trusting companies and it's due to this kind of service.Never again
Finchoice applied for the loan with them followed all steps on the 23.12.2025 the were all completed but still no update.24 hours has passed still waiting for the money until today 27.12.2025 but no sign of money am even scared now cause am thinking a lot there lots of what if...............what if ,what have I done cause I know the next step that I should take but am even scared to even take that step yhoooo please help
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We started in 2006 as a proud member of the HomeChoice family who wanted to offer their highly-valued customers extra financial help. In 2021 we joined the Weaver FinTech Group, a stable of fintech businesses driving growth through innovation and customer insights with a digital-first mindset.
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