Firstly I still cannot believe there is customer service that is this excellent, the response was not not robotic but humane,thoughtful..I requested a cancelation on my account as a first timer,by right they had right to charge my card as I had agreed to the conditions (which i unfortunately did not read through)I reached out to support and was swiftly responded to by a lovely lady by the name Sabrine😊Needless to say,she explained fully how the plans work but exempted me from paying what I was supposed to pay.she paid attention to my situation and I am beyond grateful.Restored my hope in Customer Service and Support
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