Sadly I’m in the same boat. Ordered a manual at a cost of £0.95. A week later a charge of £99.95 was charged to my credit card. I am retired and like everyone else can ill afford to pay for something like this. I have tried to email them via their website but although it said it had been sent the email has bounced back to me. It is very upsetting and it makes you feel stupid. The funny thing is the manual was for my washing machine which broke down 2 week later. Hey ho
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