I joined FMP last December 2024.
I paid £169.99 for an annual payment. I soon realised that my account had a hidden auto-renewal condition. I immediately contacted FMP to ask that my membership account should not be auto renewed. I asked for confirmation and FMP supplied a confirmation –
“Your subscription will end on 21 November 2025. You have full access to your account for another 337 days.”.
On conclusion of my year’s membership I foundhacelledve also canalso at a new subscription had been taken out by the company!!!
I complained and their reply was as follows –
“The good news is that you are within the 14 day cooling off period ad eligible for a refund of the most recent renewal payment.
I confirm the renewal amount is refunded. Etc
I have also cancelled your subscription and the automatic renewal option on your behalf. etc.”
There is no apology and the form of the reply is that if I hadn’t noted this within a cooling off period then I would be a member for the next 12 months.
So beware, this is a company pulling all the stops to retain your membership.
I believe that they are incompetent and dishonest. So beware of dealing with this company.
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Findmypast is a homegrown family history company that helps people discover their origins. It started in the UK but now has millions of customers around the world, who use its family records to trace ancestors, build family trees and contact distant relatives.
